This may happen if the connection was unstable during the purchase process.
Please submit this issue to our support team with the following information.
You will need:
- A screenshot of the purchase receipt with the order ID#
- You can find this in your payment history in Facebook Settings.
- Additional information about this payment.
- When did it happen, what did you buy, and how much was it? (item name or purchase amount)
After we get these details, we will try to address it as soon as possible.