When you submit requests to us, we may ask for screenshots to clarify the situation or provide proof.
Any details are helpful in identifying issues, and screenshots are immensely helpful in describing the issue.
To take a screenshot on your PC:
1. Press the “Print Screen/PrtScr” button on your keyboard.
2. Open Microsoft Paint by going to Start Menu > Programs > Accessories.
3. Paste the picture by simultaneously pressing Ctrl + V. You can also right click and select “Paste”.
4. Save the image.
To take a screenshot on your ANDROID:
Press and hold the Power button and Volume Down button simultaneously. You should hear a shutter sound and see the screen flash. The screenshot will be saved in your photos.
For some devices, you can also hold down the Power button until the option to take a screenshot shows up on the screen.
To take a screenshot on your iOS device (iPhone/iPad):
Press the Home button and the Sleep/Lock button simultaneously. The screen flashes white when done correctly. Your screenshot will be saved in your photos.