We're sorry for the experience! Here are some ways to address the issue:
1. Make sure that you have a strong wireless connection.
2. Check and see if the Bubble CoCo app is the most recent version.
- If you don't have the latest version, download here:
iOS - https://itunes.apple.com/us/app/bubble-coco/id973840125
Android - https://play.google.com/store/apps/details?id=com.cookapps.bubblecoco
3. if you have the latest version of the Bubble CoCo and Facebook on your device, please log out of your Facebook account and log in again. Then open the game app again.
4.Reboot your phone or close other running apps.