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  3. Troubleshooting

Articles in this section

  • I can't update the app!
  • [PC/Web] The game freezes while playing.
  • Why does the game keep crashing on my phone?
  • The game won't load on my computer. What should I do?
  • Why can't I access the game on my computer?
  • I am not receiving keys or lives from friends. Why?
  • I asked friends for keys, but I'm not getting any keys back.
  • My friend list and invite list do not show anymore.
  • Why is the time required for a free key getting longer?
  • Received items are gone, what happened?

Why can't I access the game on my computer?

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CookApps
When you block an app or game, it won't be able to access any of your Facebook information or send you any requests.
 
You can unblock the game in your Privacy Settings. Detailed direction can be found in the following link:
http://www.facebook.com/help/?faq=121070141307903
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